Change or reset voicemail password
Which device do you want help with?

Change or reset voicemail password

How to troubleshoot the voicemail feature.


INSTRUCTIONS & INFO
  1. To change your voicemail password, you must know your current voicemail password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 3194/1660776.jpg
  2. From the home screen, tap the Apps icon.
    device 3194/1660777.jpg
  3. Swipe to, and then tap Visual Voicemail.
    device 3194/1660778.jpg
  4. Press the Menu icon, and then tap Settings.
    device 3194/1660779.jpg
  5. Tap Change voicemail password.
    Note: Alternatively, to change the voicemail password by calling into the IVR service, from the home screen, tap 'Phone' > Tap the Voicemail icon, or press and hold the 1 icon on the keypad > Enter your current password (if prompted) > From the main voicemail menu, tap the 4 key > 2 key > 1 key > 1 key.
    device 3194/1660780.jpg
  6. Enter your existing voicemail password, and then tap Continue.
    device 3194/1660781.jpg
  7. Enter the desired new voicemail password, and then tap Continue.
    device 3194/1660782.jpg
  8. Re-enter the desired new voicemail password for confirmation, and then tap Finish.
    device 3194/1660783.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!