Change or reset voicemail password

Change or reset voicemail password

How to troubleshoot the voicemail feature.

  1. To change your voicemail password, you must know your current voicemail password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 3195/1684041.jpg
  2. From the home screen, tap Apps.
    Note: The Visual Voicemail application must be installed to complete this process.
    device 3195/1684045.jpg
  3. Swipe to, then tap Visual Voicemail.
    device 3195/1684051.jpg
  4. Press the Menu key.
    device 3195/1684052.jpg
  5. Tap Settings.
    device 3195/1684053.jpg
  6. Tap Change voicemail password.
    Note: Alternatively, to change the voicemail password by calling into the IVR service, from the home screen, tap 'Phone' > Tap the Voicemail icon, or press and hold the 1 icon on the keypad > Enter your current password (if prompted) > From the main voicemail menu, tap the 4 key > 2 key > 1 key > 1 key.
    device 3195/1684054.jpg
  7. Follow the on-screen prompts.
    device 3195/1684055.jpg

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