Change or reset voicemail password

Change or reset voicemail password

How to troubleshoot the voicemail feature.


INSTRUCTIONS & INFO
  1. To change your voicemail password, you must know your current voicemail password.
    Note: If you've forgotten your password here's how to reset it.
    device 3210/1668362.jpg
  2. From the home screen, tap the Apps icon.
    device 3210/1668363.jpg
  3. Swipe to, then tap Visual Voicemail.
    device 3210/1668364.jpg
  4. Tap the Menu icon.
    device 3210/1668365.jpg
  5. Tap Settings.
    device 3210/1668366.jpg
  6. Tap Change voicemail password.
    Note: Alternatively, to change the voicemail password by calling into the IVR service, from the home screen, tap 'Phone' > Tap the Voicemail icon, or press and hold the 1 icon on the keypad > Enter your current password (if prompted) > From the main voicemail menu, tap the 4 key > 2 key > 1 key > 1 key.
    device 3210/1668367.jpg
  7. Enter your current password, then tap Continue.
    device 3210/1668368.jpg
  8. Enter your new password, then tap Continue.
    device 3210/1668369.jpg
  9. Confirm your new voicemail password, then tap Finish to complete changing your password.
    device 3210/1668370.jpg

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