Change or reset voicemail password

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

  1. To change your Visual Voicemail password, you must know your current password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 5012/9006190_01.jpg
  2. From the home screen, tap the Phone icon.
    device 5012/9006190_02.jpg
  3. Tap the Visual Voicemail icon.
    device 5012/9006190_03.jpg
  4. Tap the Menu icon.
    device 5012/9006190_04.jpg
  5. Tap Settings.
    device 5012/9006190_05.jpg
  6. Tap Change password.
    device 5012/9006190_06.jpg
  7. Enter the Current password, tap NEXT.
    device 5012/9006190_07.jpg
  8. Enter the New password, tap NEXT.
    device 5012/9006190_08.jpg
  9. Reenter the New password, tap OK.
    Note: Alternatively, you can call voicemail, follow the recording’s Keypad prompts to change or reset the password when you are prompted.
    device 5012/9006190_09.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!