App Troubleshooting

App Troubleshooting

Improve your app and device performance.


INSTRUCTIONS & INFO
  1. To stop a running app that is not working properly, tap the Start key.
    device 5006/9007014_01.jpg
  2. Tap the Desktop tile.
    device 5006/9007014_02.jpg
  3. From the task bar, touch and hold the Desired app icon until a menu appears.
    device 5006/9007014_03.jpg
  4. Tap Close window to close the app.
    device 5006/9007014_04.jpg
  5. The App is now closed. Tap the Start key to return to the Start screen.
    device 5006/9007014_05.jpg
  6. To check for app updates or turn on auto update, from the Start screen, swipe to and tap the Windows store Tile.
    device 5006/9007014_06.jpg
  7. From the Windows Store Home Screen, swipe in from the right edge of the screen to access the Charm bar.
    device 5006/9007014_07.jpg
  8. Tap the Settings icon.
    device 5006/9007014_08.jpg
  9. Tap App updates.
    device 5006/9007014_09.jpg
  10. Tap Check for updates or turn on Automatically update my apps to update & install latest version of your apps.
    device 5006/9007014_10.jpg
  11. To remove an app, from the Start screen, swipe up to reveal the Apps list.
    device 5006/9007014_11.jpg
  12. Touch and hold Desired app.
    device 5006/9007014_12.jpg
  13. Tap the Uninstall icon.
    device 5006/9007014_13.jpg
  14. Tap Uninstall.
    device 5006/9007014_14.jpg
  15. The app is no longer installed. To reinstall the app, go to the Start screen.
    device 5006/9007014_15.jpg
  16. Tap the Windows Store Tile.
    device 5006/9007014_16.jpg
  17. Tap the Search field to enter the Desired app.
    device 5006/9007014_17.jpg
  18. When the desired app is entered, tap the Search icon.
    device 5006/9007014_18.jpg
  19. Tap Install.
    device 5006/9007014_19.jpg

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