Wireless Support/Device Support/
Calling & contacts/
Wi-Fi Calling
Which device do you want help with?

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.


INSTRUCTIONS & INFO
  1. In order to activate Wi-Fi calling, the Mobile data always on switch must be turned off. From the home screen, swipe down from the Notification bar, then select the Settings icon > More > Mobile network > select the Mobile data always on switch off.
    Note: Wi-Fi calling is turned off by default. To use Wi-Fi Calling you'll need a Wi-Fi Internet connection and a postpaid AT&T wireless account provisioned with HD Voice.
    device 5177/9007084_01.jpg
  2. TURN ON WI-FI CALLING: From the Settings menu, select Wi-Fi Calling then select the Wi-Fi Calling switch to turn on.
    Note: Alternatively, you can access Wi-Fi Calling from the Notification bar. Select and hold the Wi-Fi Calling icon.
    device 5177/9007084_02.jpg
  3. You will be prompted to review the terms and conditions on using Wi-Fi calling. Select Continue.
    device 5177/9007084_03.jpg
  4. Read the on-screen prompts. Enter your Emergency 911 Address, then select Verify address.
    device 5177/9007084_04.jpg
  5. When setup is complete, select OK.
    device 5177/9007084_05.jpg
  6. USE WI-FI CALLING: When your phone is connected to Wi-Fi, Wi-Fi Calling is on, and a cellular connection is unavailable or poor, you'll see the Wi-Fi Calling icon in the Notification bar to indicate that calls will be carried over Wi-Fi.
    device 5177/9007084_06.jpg
  7. Certain restrictions, requirements or limitations may apply. Visit About Wi-Fi calling or att.com/wificalling for more details.
    device 5177/9007084_07.jpg
  8. Making a call is the same whether on cellular or Wi-Fi. From the home screen, select the Phone app > dial the desired number > select the Call icon.
    device 5177/9007084_08.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!