Available Memory

Available Memory

Check the available device storage.


Prenote infoThis device is available with 64GB of internal memory and the option to add a microSD card up to 1TB. MicroSD cards are sold separately.

  1. VIEW AVAILABLE MEMORY: Swipe down from the Notification bar, then select the Settings icon.

    Step 1

  2. Select Storage. Available internal memory and portable storage memory space will be listed. 

    Note: If a SD card is not installed, you will automatically be brought to the Internal shared storage screen.

    Step 2

  3. FREE UP MEMORY: From the Storage screen, select Internal shared storage > FREE UP SPACE > Select desired file(s) > FREE UP > REMOVE.

    Step 3

  4. REMOVE UNUSED APPS: From the Settings screen, select Apps & notifications > desired app > UNINSTALL.

    Note: Select OK to confirm.

    Step 4

  5. CLEAR APP DATA: From the desired App screen, select Storage. Select CLEAR DATA or CLEAR CACHE.

    Note: If CLEAR DATA was selected, you will be prompted to select OK to confirm.

    Step 5

  6. ADDITIONAL STORAGE: Purchase a SD card or download a cloud storage app from the Play Store.

    Note: For more information on storing data to a memory/microSD card, see the Backup & Restore with a Memory Card tutorial.

    Step 6

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!