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Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: From the home screen, select the Phone app. 

  2. From the Dialpad, enter the desired number then select the Video Call icon. 
    Note: The Video Call icon displays in green if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green/blue until they set up HD Voice.
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: Select the desired contact, then select Video call.
  5. SWITCH CALL TYPE: Select Voice call to switch to a voice call. Select My video to hide your video. Select My video again to share your video.
  6. SWITCH TO A VIDEO CALL: From a voice call, select Video call.
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
  7. ADD A VIDEO CALL: Select Add call. Dial the desired number, then select the Video call icon.
    Note: You can add up to 5 people to the video call. The person talking is shown on screen at that time. Group video calling may not work for those using a different mobile operator. 
  8. RESPOND TO AN INCOMING CALL: Select and drag the Video Call icon to the right to accept a video call. Select and drag the Decline icon to the left to decline a call. Select and drag the Accept icon to the right to accept a voice call. Select and drag SEND MESSAGE up to decline the call with a message.
  9. TURN ON/OFF VIDEO CALLING: From the Phone app, select the Menu icon > Settings > Video Call switch.
    Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls. Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit https://www.att.com/shop/wireless/features/video-calling.html.

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