Change or Reset Voicemail Password
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Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

  1. From the home screen, select the Phone app.
    Note: To access Visual Voicemail, you must have already Set Up Voicemail.
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  2. Select the Visual Voicemail icon.
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  3. Select the Menu icon, then select Settings.
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  4. Select Change password > follow the on-screen instructions.
    Note: Alternatively, you can change your voicemail password using the voicemail IVR. Press and hold the 1 key > enter your existing password > 4 key > 2 key 1 key 1 key > enter your new password. To change your password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access voicemail until you reset your voicemail password.
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