Change or reset voicemail password
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Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.


INSTRUCTIONS & INFO
  1. To change your Visual Voicemail password, you must know your current password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
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  2. From the home screen, tap Phone.
    device 5104/9006190_02.jpg
  3. Tap the Visual Voicemail icon.
    Note: You can also change your voicemail password by dialing and following the automated prompts using your keypad.
    device 5104/9006190_03.jpg
  4. Tap the Menu icon.
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  5. Tap Settings.
    device 5104/9006190_05.jpg
  6. Tap Change password.
    device 5104/9006190_06.jpg
  7. Enter Desired new password, then tap CONTINUE.
    device 5104/9006190_07.jpg
  8. Reenter Desired new password, then tap OK.
    device 5104/9006190_08.jpg
  9. To change your Voicemail password by calling, from the home screen tap Phone > tap and hold 1 > Enter Voicemail password > tap 4 > tap 2 > tap 1 > tap 1 > Enter New Desired Voicemail password.
    Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 5104/9006190_09.jpg

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