Reset Device

Perform a soft, factory, and alternate master reset of the device.



  1. POWER CYCLE THE DEVICE: There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press the Rotating Side button from the clock-screen.
    Note: If you are unable to power your device off or if it becomes unresponsive, press and hold the Rotating Side button for 10 seconds, until it reboots.
    device 5136/9006185_01.jpg
  2. Select Settings.
    device 5136/9006185_02.jpg
  3. Scroll to and select System > Power off > Checkmark icon to confirm.
    device 5136/9006185_03.jpg
  4. Press and hold the Rotating Side button until the screen lights up.
    device 5136/9006185_04.jpg
  5. RESTART THE DEVICE: From the apps list, select Settings > System > Restart > Checkmark icon to confirm.
    device 5136/9006185_05.jpg
  6. FACTORY DATA RESET: If a power cycle doesn't resolve the issue, you can perform a factory data reset. A factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding. Press the Rotating Side button from the clock-screen.
    device 5136/9006185_06.jpg
  7. Select Settings > System > Disconnect & reset > Checkmark icon to confirm.
    device 5136/9006185_07.jpg

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