Backup & Restore with a Computer
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Backup & Restore with a Computer

Backup and restore your device with a computer.

INSTRUCTIONS & INFO
  1. TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the USB-C end of the USB-C cable into the port on the right side of the device. 

    step 1

  2. Insert the USB end of the USB-C cable into an open port on the computer.

    step 2

  3. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System drop down menu > USB for file transfer.
     
    step 3
     
  4. Select Transfer files or Transfer images. 

    step 4
     
  5. From your PC, click the File Explorer icon then click This PC.
     
    step 5

  6. Click the device name, then navigate to the desired folder. 
     
    step 6

  7. Drag and drop files to/from the device drive to transfer.
     
    step 7

  8. TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer App to facilitate communication between the device and a Mac computer. Download and install the Android File Transfer app.
     
    step 8

  9. With the device powered on, insert the USB-C end of the USB-C cable into the port on the right side of the device.

    step 9

  10. Insert the USB end of the USB-C cable into an open port on the computer.
     
    step 10

  11. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System drop down menu > USB for file transfer.
     
    step 11

  12. Select Transfer files or Transfer images. 

    step 12
     
  13. Once the device is connected to the computer, the Android File Transfer app will open automatically. Select the desired folder to transfer files to/from.
     
    step 13

  14. Drag and drop the desired files to/from the device to transfer.

    step 14

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