1. To change your voicemail password, from the home screen swipe left
then select the Essentials folder
. Select the Visual Voicemail app
2. Select the Menu icon
, then select Settings
3. Select Change password, then follow the on-screen instructions.
4. Alternately, you can change your voicemail password using the voicemail interactive voice response (IVR). From the phone app, select and hold the 1 key > enter your existing password > 4 key > 2 key > 1 key > 1 key > enter your new password.
Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.