App Troubleshooting
Device Image

Microsoft Surface Duo (1930)

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.


INSTRUCTIONS & INFO
In this tutorial, you will learn how to:

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

Clear app cache

1. Swipe down from the Notification bar twice, then select the  Settings icon.
 
2. Select Apps & notificationsSee all apps > desired app > Storage & cache > Clear cache.
 
Image 1
 



Force stop an app

From the Apps & notifications screen, select the desired app then select Force stop.

Note: You will be prompted to select OK to confirm. 

Image 2




Check for app updates

From the home screen, select the play store app Play Store app >  Menu icon > My apps & games > select Update next to the desired app or select Update all to download all available app updates. 
 
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Remove an app

From the desired App page in the Play Store, select Uninstall then select OK to confirm. 

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Reinstall an app

From the desired App page in the Play Store, select Install to reinstall.
 
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