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Use Call Waiting or 3-Way Calling

Use Call Waiting or 3-Way Calling

This article describes how to answer a call while on another call and how to make a three person conference call.


INSTRUCTIONS & INFO
Prenote info
The term off-hook varies depending on the device the customer is using. For most corded phones, off-hook refers to simply lifting the handset off the base to enable dial tone. For most cordless phones, off-hook refers to pressing the Flash, Phone, or Talk key on the phone to get a dial tone.

In this tutorial, you will learn how to:

• Receive a second call (Call Waiting)
• Reject the second call and continue the ongoing call
• Swap parties using Call Waiting
• Make a conference call (3-Way Calling)
• End a conference call (3-Way Calling)


When following these instructions, if your phone does not have a Flash (or Phone/Talk) key, then use the off-hook mechanism supported by your phone instead. 




Receive a second call (Call Waiting)

You will hear two tones if someone calls while you are already on a call.

  • To answer the second call and place the ongoing call on hold, press the Flash (or Phone/Talk) key.
  • To clear the current call and accept the waiting call, enter 1 and press the Flash (or Phone/Talk) key.



Reject the second call and continue the ongoing call

• To reject the waiting call (User Busy), enter 0 and press the Flash (or Phone/Talk) key.




Swap parties using Call Waiting

• Press the Flash (or Phone/Talk) key anytime to switch back and forth between calls.




Make a conference call (3-Way Calling)

 

  1. While on an existing call, press the Flash (or Phone/Talk) key on your phone to put the first party on hold.
  2. When you hear a dial tone, dial the second party's number (wait up to four seconds).

    NOTE: 10-digit dialing is required, even for local numbers.

  3. When the second party answers, press the Flash (or Phone/Talk) key again to complete the three-way connection.
  4. If the second party does not answer, press the Flash (or Phone/Talk) key to end the connection and return to the first party.

 

 


 

End a conference call (3-Way Calling)


• Simply hang up to end both conversations or allow one of the other parties to hang up (resulting in a regular 2-party call).




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