Device help
Find step-by-step help for your device.
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Browse device topics
Articles
Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.
Download apps, games, movies, music, books, magazine, newspapers and more.
Remove an icon from your home screen and delete apps from your device.
Tips for managing Android apps
Learn ways to manage Android apps on your tablet or smartphone.
How to view, switch between, and close running applications.
Articles
Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.
Backup & restore with computer
Backup and restore your device with a computer.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore, or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Transfer your data and apps from your old device to your new one.
Articles
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Articles
Block or unblock calls from your device. Block anonymous calls.
Manage call forwarding from your device.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Articles
Turn Airplane mode on and off.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Articles
Get tips on the best way to keep your device clean.
Set up your device for the first time or after a factory reset, use Setup n Transfer and enable Easy Mode.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Install and remove the SIM card.
Keyboard functions, Auto-complete, Swype, Copy n Paste, One-handed operation, and Keyboard settings.
Learn & customize the home screen
Make changes to wallpaper, themes, home screen panels, folders and screen grid.
Turn your device on and off.
Private Mode lets you hide specific files within some Samsung apps so that they're no longer in view when you're not in Private Mode. It works in the Gallery, Video, Music, Voice Recorder, My Files and Internet apps.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Articles
View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Change text (SMS), picture (MMS), Advanced Messaging, wireless emergency (WEA), and AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Articles
Use voice commands to control your device and access voice control settings.
Access the calendar and manage events.
Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the DIRECTV app on your phone.
Manage your account anywhere, anytime from your smartphone or tablet with the myAT&T app.
All of HBO together with new hits, classic favorites, plus new Max Originals.
Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your ATnT bills online, manage your account, reset passwords, or upgrade your ATnT services.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
Articles
Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer media to & from computer
Transfer files to or from your device and a computer.
Articles
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
AT&T Mobile Security & Call Protect
Find out how our apps can help keep your mobile data secure and prevent fraud and nuisance calls
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Reset a forgotten pattern lock.
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the ATnT network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Articles
Turn on features such as Voice Assistant, Flash Notifications, and more.
Set the date and time.
Change the display time out, brightness and orientation.
Switch between Easy Mode (changes your home screen to a more simple experience) and Standard mode.
Change volume settings, ringtones, and notification alerts.
Articles
Check the available device storage.
View the device IMEI, phone, and serial number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Learn how to update the software of the Samsung Galaxy S6 (G920A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Articles
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Fix contacts and photos issues
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Articles
Check your voicemail messages.
Change or reset voicemail password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Manage voicemail settings & security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail, check messages, and change or reset password.
