Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

This tutorial shows how to charge the battery.

Access web manager

Learn how to access Web manager.

Connect Mac to Wi-Fi

Learn how to connect your device to the hotspot using Mac OS X.

Connect mobile device to Wi-Fi

Learn how to connect your mobile device to Wi-Fi.

Connect Windows to Wi-Fi

Learn how to connect to the hotspot using Windows.

Connect WPS devices

Learn how to connect WPS devices.

Connected devices

Learn how to view connected devices.

Data usage

Learn how to access your data usage.

Dual band Wi-Fi

Learn how to use the Dual-Band Wi-Fi feature.

Guest Wi-Fi

Learn how to set up guest Wi-Fi.

Signal & cellular data

View cellular network signal and your mobile data connection status.

USB tether to your device

Learn how to USB tether with the device.

Wi-Fi connection details

Learn how to view the Wi-Fi connection details for your device.

Wi-Fi network name and password

Change the network name and password for your device.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device layout

This article provides an overview of the Device layout.

Insert SIM & memory card

This tutorial shows how to assemble the device.

Learn the home screen

This article provides an overview of the home screen.

My wireless number

This article describes how to find your wireless number.

Notifications & icons

Shows the notifications and icons of the device

Power device on or off

Turn your device on and off.

Specifications

This article provides an overview of the device's specifications.

View messages

View and delete messages and alerts on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Forgot web manager log on

Recover a forgotten web manager log on.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

This article describes how to lock and unlock the screen.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Wi-Fi security

Access Wi-Fi security settings.

Adjust Wi-Fi range

This article describes how to Optimize the Wi-Fi signal strength.

Block or unblock devices

This article describes how to block/unblock devices from connecting.

Screen

This article provides an overview of the screen settings.

File sharing

This tutorial describes how to share files.

Find IMEI & serial number

This tutorial shows the steps to access the IMEI, phone, & serial number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Velocity (MF923)

Learn how to update the software of the AT&T Velocity (MF923).

View device software version

This article describes how to find the software and firmware version.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Limited or no connectivity

This article describes what to do if there is limited or no connectivity.

Mobile hotspot Wi-Fi not found

This article describes what to do if the network is not found.

Reset device

This article describes how to reset the device to its factory settings.

Roaming troubleshooting

This article describes how to troubleshoot roaming problems.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.