Device help
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ARTICLES
Access files downloaded from a web browser, email, and messages.
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Download apps, games, movies, music, books, magazines, newspapers and more.
ARTICLES
Discover how to use Google to back up contacts, photos, and files.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Learn how to perform a soft, factory, or alternate master reset of your device.
ARTICLES
Move contacts, messages, music, and other data to your new device using AT&T Mobile Transfer.
Back up and sync your contacts, photos, videos, and more from your device.
Backup & Restore with Computer
Backup and restore your device with a computer.
Discover how to use Google to back up contacts, photos, and files.
Backup & Restore with Memory Card
Find out how back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.
Transfer your data and apps from your old device to your new one.
ARTICLES
Tips and tricks to extend your battery performance.
ARTICLES
Block or unblock calls from your device. Block unknown calls.
Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
ARTICLES
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to use Samsung SmartThings to connect to and control a wide range of devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.
ARTICLES
Learn how to activate an AT&T PREPAID account on your device, online, or over the phone.
Learn how to clean your device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after a factory reset.
How to use air gestures and motions, and access additional motions and gestures.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Access keyboard settings, use swipe, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.
Learn & Customize the Home Screen
Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install and remove the battery, SIM card, and memory card (microSD).
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
ARTICLES
View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Learn how to add your email accounts so you can read and send email on your device.
ARTICLES
Learn how to activate an AT&T PREPAID account on your device, online, or over the phone.
Back up and sync your contacts, photos, videos, and more from your device.
Discover how to use Google to back up contacts, photos, and files.
ARTICLES
Hello Bixby allows you to quickly set reminders, create voice dictation, search and access content on your phone and on the internet.
Back up and sync your contacts, photos, videos, and more from your device.
Access the calendar on your device and learn how to manage events.
Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.
All of HBO together with new hits, classic favorites, plus new Max Originals.
The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen, take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
ARTICLES
Learn how to access and store your photos and videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Back up and sync your contacts, photos, videos, and more from your device.
Manage camera and video settings including flash, timer, and more.
Learn how to access the camera, take a picture, switch between front and rear facing camera, and more.
Learn how to take a screenshot and immediately share or edit your screenshot.
Record a video, focus the camera, zoom in and out, capture images during video recording, pause and stop a recording, and access videos.
Transfer files to or from your device and a computer.
ARTICLES
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Secure your personal content and keep it hidden on your device.
Learn how to lock or unlock your display, set a screen security lock type (intelligent scan, face, iris, fingerprint, pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
ARTICLES
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Learn how to set the date and time on your device as well as use the alarm clock.
Change the display brightness, time out and orientation.
Learn how to switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.
Learn how to access and adjust notification settings and turn notifications on or off.
Change volume settings, ringtones, notification alerts and do not disturb.
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Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Find IMEI, Serial Number & Phone Number
View the device phone, serial, and IMEI number.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Learn how to update the software of the Samsung Galaxy Express Prime 3 (J337A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
ARTICLES
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
ARTICLES
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Set up voicemail.
Fix common service and device problems.