AT&T Store Charlotte Northlake

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Map of 9330 Center Lake Dr in Charlotte
Get directions to AT&T Store at 9330 Center Lake Dr Charlotte, NC
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday12:00 PM - 7:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

9330 Center Lake Dr
Suite 130
Charlotte, NC 28216
US
We are located at the intersection of WT Harris Blvd and Northlake Centre Pkwy. Next to Shane's Rib Shack and across from Moe's.

Our top priority is safety

  • Face masks required and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

Check out COVID-19: Our Response webpage for the latest information.

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IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
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Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
AT&T Support
Having issues? Get help fixing common issues or learn how to contact us.
Union members can get $150 in bill credits
When you switch and buy a new phone on a qualifying installment plan with an eligible AT&T wireless plan (min. $60/mo. before discounts).*

Special offers and new phones for Charlotte

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

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  • iPhone 12 purple

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  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
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    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Charlotte

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Charlotte?
    50.00
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    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Charlotte Store

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Center Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Center Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
We have parking in front of the store and plenty more behind the building if you cannot find a spot out front.
manager photo
Meet our manager
Robert leads the team of friendly experts at the Center Lake AT&T store and has been with AT&T for 4+ years and is proud to serve the Charlotte community providing the best in wireless and entertainment solutions. Robert is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    I am still waiting to get a credit on my account. Purchased a Note20 on a promotion in August 2019 that was suppose to be free. I spoke with several managers at this location who has lied to me stating that they would fix the problem. I recently spoke with the new manager name Shane Williams who has no customer service training or management training. He was very rude and unsympathetic. Please do not shop at this location.
  • full starempty starempty starempty starempty star1
    PLEASE DONT PURCHASE OR UPGRADE HERE:
    STORE PEOPLE WONT KEEP UP THEIR PROMISE, THEY SIMPLY CONNECT TO THE CUSTOMER CARE AND MY CASE IS HANGING FOR MORE THAN 368 DAYS
  • full starempty starempty starempty starempty star1
    Worst service:

    Offer: 0$(thanks giving)

    Sales Person: Mr Taiheen Mills

    Purchase Date: Nov 30th 2019



    I am a dissatisfied customer, wasting my time and effort for 11 months. I was given a false commitment about a promotional offer to make a deal and buy the product, and then was cheated by asking to pay the money every month without a credit. As a customer I am going through a lot of stress and financial burden because of the false promotional offer. Being 8 years with at&t this is what I get back. If you are not able to keep up the commitment you should not be giving false promises.



    I purchased the phone on Nov 30th 2019 from at&t store located at 9330 Center Lake Drive, Ste 130. It was a day after thanksgiving and the salesperson (Mr Taiheen) explained that this would be a 0$ phone and the monthly bill will be only for the phone line and data plan plus taxes. He also said that we would see a 20$ charge but it would be waived off after 2 or 3 months. We waited till March and did not see that 20$ being waived off but was charged as installment every month and the bill showed that it will be continued for 30 months. We reached out to at&t customer care, but they said it will be a store offer and we will have to go to the actual store where we purchased it. When we went to the store in March the sales person was off for the day and the manager at that time told us that they will get back to us in 2 days which never happened. The Store was closed for 2 months due to COVID and we were unable to reach anybody.



    When I followed up again in May with Mr Taiheen, he said he would speak to the back office and he confirmed that there will be a credit of 120$(20$ per month) for next 6 months (Dec 2019 to May 2019) and then a credit for 20$ every month going forward. For which i replied i will be checking the next month for the credit and then will update him. This never happened and i have been following every month multiple times on this for which i never got a resolution. I have been waiting for a total of 11 months (330 days ) and the credit was never given. On October 29th yesterday when I visited the store again around 2.45 Pm and after waiting 2 hours they told me we cannot do anything on this and he said he can do maximum credit of $150 , When I was trying to ask for clarification on promise ,Follow-up he just left in-between without answering which is not expected at all . Few other Sales Persons were watching all the conversations went inside , discussed and finally one came after waiting another 35 mins and asked me to give all the issues that happened so far from account. After innumerable follow up I am going through mental stress which is affecting my health badly.
  • full starempty starempty starempty starempty star1
    I have been a loyal customer for over 20, butI am no longer happy with the service provided at this location nor with AT&T overall. The rep in the store sold me a promotion for a note 20 phone. I turned my phone in to get the new phone for free, however the salesperson failed to note the trade in the system now AT&T is charging me $1000 for this phone. I came to the office to resolve this several times. New manager is not returning calls or addressing the problem. I spoke with seemingly every department and I am getting no where. I should not have to pay for a phone that was on a free promotion. Do not purchase from this store or AT&T. Choose Verizon or any retailer except this one.
  • full starempty starempty starempty starempty star1
    Worse customer service EVER!!!!!! My nephew went n July to upgrade his service and they ended up disconnecting the wrong line on my account which cause my son(person with the other line) to have to go to a local store to get a new SIM card because of their mistake. The store manager Rob was to call me back with some kind of compensation for the many mistakes that was made that day and to this date I haven’t heard from him yet, mind you I have left 4 messages for him to call me back and he still hasn’t!!!!!!!!!!!!!

Cellphones, plans & accessories

AT&T PREPAID

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POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

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    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

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