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<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1266474?app-id=idpui

<ol><li>Verify the AT&amp;T 3G, 4G, or 4G LTE wireless cell phone number has been added to the approved user list. Note<br><img alt="device 2832/1446248.jpg" src="https://www.att.com/devicehowtomedia/image/2832/1446248.jpg"></img></li><li>If your cell phone does not display &#39;AT&amp;T MicroCell&#39; or &#39;AT&amp;T M-Cell&#39;:<br><img alt="device 2832/1415692.jpg" src="https://www.att.com/devicehowtomedia/image/2832/1415692.jpg"></img></li><li>Restart your 3G, 4G or 4G LTE cell phone. Turn your cell phone off and then turn  it back on.<br><img alt="device 2832/1415693.jpg" src="https://www.att.com/devicehowtomedia/image/2832/1415693.jpg"></img></li><li>If restarting your 3G, 4G or 4G LTE cell phone does not resolve the issue, then  restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10  seconds, then plug it back in. It may take an additional 30 minutes for the Network  light to turn solid green.<br><img alt="device 2832/1415694.jpg" src="https://www.att.com/devicehowtomedia/image/2832/1415694.jpg"></img></li><li>If your issue cannot be resolved via the troubleshooting steps provided, please visit <a href="http://www.att.com/MicroCell-Help" target="_blank">AT&amp;T MicroCell Help</a> or call AT&amp;T Support at 1-800-331-0500.<br><img alt="device 2832/1415695.jpg" src="https://www.att.com/devicehowtomedia/image/2832/1415695.jpg"></img></li></ol>

Phone not connecting to MicroCell

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