Phone not connecting to MicroCell
Which device do you want help with?

Phone not connecting to MicroCell

This tutorial shows what to do if the phone is not connecting to the MicroCell.


INSTRUCTIONS & INFO
  1. Verify the AT&T 3G, 4G, or 4G LTE wireless cell phone number has been added to the approved user list. Note
    device 2832/1446248.jpg
  2. If your cell phone does not display 'AT&T MicroCell' or 'AT&T M-Cell':
    device 2832/1415692.jpg
  3. Restart your 3G, 4G or 4G LTE cell phone. Turn your cell phone off and then turn it back on.
    device 2832/1415693.jpg
  4. If restarting your 3G, 4G or 4G LTE cell phone does not resolve the issue, then restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10 seconds, then plug it back in. It may take an additional 30 minutes for the Network light to turn solid green.
    device 2832/1415694.jpg
  5. If your issue cannot be resolved via the troubleshooting steps provided, please visit AT&T MicroCell Help or call AT&T Support at 1-800-331-0500.
    device 2832/1415695.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!