App Troubleshooting

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO
In this tutorial, you will learn how to:
• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

Clear App Cache

1. Swipe down from the Notification bar, then select the  Settings icon.
 
2. Select Apps & notifications > select the desired app > Storage > CLEAR CACHE.
 
Step 1
 

Force Stop an App

From the Apps & notifications screen, select the desired app then select FORCE STOP.

Note: You will be prompted to select OK to confirm. 

Step 2


Check for App Updates

From the home screen, select the Play Store app >  Menu icon > My apps & games > select UPDATE next to the desired app or select UPDATE ALL to download all available app updates. 
 
Step 3

Remove an App

From the desired App page in the Play Store, select UNINSTALL then select OK to confirm. 

Step 4

Reinstall an App

From the desired app page in the Play Store, select INSTALL from the desired app page to reinstall.
 
Step 5

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