Wireless Support/Device Support/
Calling & contacts/
Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


INSTRUCTIONS & INFO
Prenote info
All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain restrictions, requirements or limitations may apply. Visit AT&T Video Call for more details.

Make & Receive a Video Call

  • MAKE A VIDEO CALL: A video call can be made through the Dial pad in the Phone app or through the Contacts list in the Contacts app. To make a video call through the Dial pad, enter the desired number then select the Video Call icon.

    Note: The Video Call icon displays in green if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green until they set up HD Voice.

    step 1

  • RESPOND TO AN INCOMING CALL: Select and drag the desired icon.

    step 2

    • ACCEPT VIDEO CALL: Select and drag the Video Call icon to the right to accept a video call.
    • ACCEPT VOICE CALL: Select and drag the Voice Call icon to the right to accept a voice call.
    • DECLINE CALL: Select and drag the Decline icon to the left to decline a call.
    • DECLINE WITH MESSAGE: Select and drag SEND MESSAGE up to decline the call with a message.


Video Call Options

  • CHANGE CALL TYPE: Switch between a HD Voice and Video call.

    step 3

    • SWITCH TO A VOICE CALL: While on a video call, select Voice call to switch to a voice call.
    • SWITCH TO A VIDEO CALL: From a voice call, select Video call.

      Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.

  • VIDEO CALL OPTIONS: Select the desired option.

    step 4

    • ENABLE/DISABLE YOUR CAMERA: Select My video to enable or disable your camera.
    • SWITCH BETWEEN FRONT & REAR CAMERAS: Select Switch.
    • ADD A VIDEO CALL: Select the Menu icon , then select Add call.

      Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time. Group video calling may not work for those using a different mobile operator.


Enable or Disable Video Call

  • TURN ON/OFF VIDEO CALLING: From the Phone app, select the Menu icon  > Settings > Video Call switch.

    Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.

    step 5

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!