Reset device

Reset device

Learn how to perform a soft and factory reset of the device.

INSTRUCTIONS & INFO
  1. From the home screen, tap the Apps icon.
    device 2684/1318780.jpg
  2. Swipe to, then tap Settings.
    device 2684/1318779.jpg
  3. Scroll to "PRIVACY & SECURITY", then tap Backup & reset.
    device 2684/1318778.jpg
  4. Tap Factory data reset.
    device 2684/1318775.jpg
  5. Tap Reset phone.
    device 2684/1318776.jpg
  6. Tap Reset phone.
    device 2684/1318777.jpg
  7. Alternate Master Reset Method: With the phone powered off, press and hold the Volume Up and the Power key for 8 seconds, then release > Press the Volume down key until "wipe data/factory reset" is highlighted > Press the Power key to select > Press the Volume down key until "Yes -- delete all user data" is highlighted > Press the Power key to select > Once data has been wiped, a green "OK!" with a checkmark will be displayed > With "reboot system now" highlighted, press the Power key to select.
    device 2684/1343234.jpg

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