Learn how to perform a soft and factory reset of the device.
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INSTRUCTIONS & INFO
From the home screen, swipe down from the top of the screen to reveal the Device Settings menu. Note: Performing a factory reset will delete all personal data from the device. This process cannot be reversed.
Scroll to, then tap Security and Privacy.
Scroll to, then tap Security Wipe.
Scroll to, then tap the Text field, then enter 'blackberry'.