Reset device

Reset device

Learn how to perform a soft and factory reset of the device.



  1. From the home screen, swipe down from the top of the screen to reveal the Device Settings menu.
    Note: Performing a factory reset will delete all personal data from the device. This process cannot be reversed.
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  2. Tap Settings.
    device 2661/1001284679.jpg
  3. Scroll to, then tap Security and Privacy.
    device 2661/1001284680.jpg
  4. Scroll to, then tap Security Wipe.
    device 2661/1001284681.jpg
  5. Scroll to, then tap the Text field, then enter 'blackberry'.
    device 2661/1001284682.jpg
  6. Tap Delete Data.
    device 2661/1001284683.jpg

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