Reset Device

Reset Device

Perform a soft, factory, and alternate master reset of the device.

  1. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Sleep/Wake button until the red slider appears, then touch and drag the slider from left to right.  
    Note: Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset.
    device 5115/9006185_01.jpg
  2. If a power cycle does not resolve your issue, you may need to perform a hard reset. To do so press and hold the Sleep/Wake button and Home button until the Apple logo will appear and iPhone will reset.
    device 5115/9006185_02.jpg
  3. You can also perform a factory device reset. To reset the device, from the home screen select Settings.
    Note: This feature resets all settings to their defaults and erases all data stored on iPhone, including your Contacts, Messages, and Music. iPhone cannot be used while data is being erased. iPhone 3GS and later will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from Apple support articles: Back up your iPhone and Erase all content and settings on your iPhone.
    device 5115/9006185_03.jpg
  4. Select General.
    device 5115/9006185_04.jpg
  5. Scroll to and select Reset.
    device 5115/9006185_05.jpg
  6. Select Erase all Content and Settings to reset device.
    device 5115/9006185_06.jpg
  7. Select Erase iPhone.
    device 5115/9006185_07.jpg
  8. Your iPhone will ask if you are sure you want to continue. Select Erase iPhone again.
    device 5115/9006185_08.jpg
  9. You can also Reset your device from iTunes. Open iTunes on your computer.
    device 5115/9006185_09.jpg
  10. Select Restore iPhone.
    device 5115/9006185_10.jpg
  11. Select Back Up or Don't Back Up.
    device 5115/9006185_11.jpg
  12. Select Restore. Your device will be rest to its factory settings. You can choose to restore your phone if you have a back up.
    Note: If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again visit
    device 5115/9006185_12.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!