App Troubleshooting

App Troubleshooting

Improve your app and device performance.

  1. If an app you installed unexpectedly quits, stops responding, or won’t open, first try to restart the app.
    Note: To restart an app, double-press the Home button then swipe up on the Desired app to close it.
    device 5115/9007014_01.jpg
  2. Restart your device, press and hold the Sleep/Wake button until the red slider appears, then Drag the slider to turn your device off.
    Note: If iPhone is not responding, as a last resort perform a force restart. To force restart your device, press and hold both the Home and Sleep/Wake buttons for at least 10 seconds, until you see the Apple logo. If your iPhone still does not respond, get help.
    device 5115/9007014_02.jpg
  3. To turn back on, press and hold the Sleep/Wake button until you see the Apple logo.
    device 5115/9007014_03.jpg
  4. Check for iOS updates, plug your device in to power and connect to the Internet with Wi-Fi, then select Settings > General > Software Update. If an update is available select Download and Install, then follow the on screen prompts.
    Note: Learn more from Apple support article: Update the iOS software on your iPhone.
    device 5115/9007014_04.jpg
  5. Check for app updates, open App Store and select Updates. If updates are available, select Update All.
    Note: You might need a Wi-Fi connection to update some apps.
    device 5115/9007014_05.jpg
  6. Try installing a different app that you don't have on your device from the App Store.
    Note: Remember to use the same Apple ID that you used to download the app that you're having issues with.
    device 5115/9007014_06.jpg
  7. Delete and reinstall the app. To delete the app, select and hold the app until it jiggles, then select the X icon on the app.
    device 5115/9007014_07.jpg
  8. To reinstall the app, press the Home button, go to the App Store and download the app again. Wait for the app to download, then open it from the Home screen.
    Note: Learn more from Apple support article: Download past purchased from iTunes.
    device 5115/9007014_08.jpg
  9. If you see this issue again, Contact the app developer for help. Find the app in the App Store, select the app, then select Reviews.
    device 5115/9007014_09.jpg
  10. Underneath App Store Customer Reviews, select App Support.
    device 5115/9007014_10.jpg
  11. To manage App data, from the Settings screen, select General.
    device 5115/9007014_11.jpg
  12. Select Storage & iCloud Usage.
    device 5115/9007014_12.jpg
  13. Select Manage Storage.
    device 5115/9007014_13.jpg
  14. Select Desired App.
    Note: For this demonstration, Music was chosen.
    device 5115/9007014_14.jpg
  15. Select Edit then make desired changes to App Data.
    device 5115/9007014_15.jpg

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