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Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: Select the Phone app from the home screen.

  2. From the Dial pad, enter the desired number then select the Video Call icon
    Note: The Video Call icon displays in green if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green/blue until they set up HD Voice. You can add up to 5 people to the video call. The person talking is shown on screen at the time. Group video calling may not work for those using a different mobile operator. 
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: Select the desired Contact, then select the Video call icon.
  4. SWITCH BETWEEN FRONT & REAR CAMERAS: Select Switch. To change your call type, select Call type.
  5. Select Hide me to hide your video. Select Voice call to switch to a voice-only call. Select Cancel to cancel changes and resume your video call.
  6. SWITCH TO A VIDEO CALL: From a voice call, select Video call.
  7. RESPOND TO AN INCOMING CALL: Select and drag the Video Call icon to the right to accept a video call. Select and drag the Decline icon to the left to decline a call. Select and drag the Voice Call icon to the right to accept a voice call. Select and drag SEND MESSAGE up to decline the call with a message.
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call. 
  8. TURN VIDEO CALLING ON OR OFF: From the phone Dial pad, select the Menu icon > Settings > Video Call switch.
    Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.
  9. AT&T Video Call: Not available in all areas. Usage/Charges: Each Video Call uses both voice and data (unless on Wi-Fi). The voice portion counts towards voice minutes & video portion counts as data usage under your existing wireless rate plan. Requirements: All parties to a Video Call must be AT&T postpaid wireless customers with Video Call-capable devices, be located within AT&T HD Voice coverage & have Video Call set up on their accounts. Device selection is limited at this time. Unless disabled, Video Call capability is displayed to other Video Call-capable customers.
    Note: Wi-Fi: Once started, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice/data charges do not apply to Video Call over Wi-Fi. Incompatible services/Features: Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. For more information, see the AT&T Video Call FAQs

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