Roaming troubleshooting

Roaming troubleshooting

This article describes how to troubleshoot roaming problems.

  1. In order to use your device outside of the United States you must add international roaming to your account.
    device 2859/1452068.jpg
  2. To troubleshoot issues with roaming, from the Elevate Manager, click 4G - LTE Connected.
    device 2859/1452070.jpg
  3. Click the desired auto connect option. To avoid auto connecting when roaming, click Always auto connect except when roaming.
    device 2859/1452071.jpg
  4. The WAN Status tab under Advanced Settings will display the device's roaming status.
    device 2859/1452076.jpg

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