Limited or no connectivity
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Limited or no connectivity

This article describes what to do if there is limited or no connectivity.


INSTRUCTIONS & INFO
  1. Check the display status on the LCD and confirm you are connected to the network with more than two bars of signal.
    device 2923/1506616.jpg
  2. Make sure that network coverage is available in your area.
    Note: To view the locations AT&T data service can be used, view the AT&T Network coverage map at www.att.com/coverage.
    device 2923/1591206.jpg
  3. Make sure that your micro-SIM card is active and enabled with data services.
    device 2923/1591207.jpg
  4. Wait one to two minutes for the hotspot to initialize.
    device 2923/1591209.jpg
  5. Switch your hotspot off and on and restart your computer or Wi-Fi device.
    device 2923/1591210.jpg
  6. Check to see if you can access www.netgear.com. If you can access www.netgear.com but you cannot access other non-NETGEAR websites, you might need to top up or recharge your prepaid SIM card.
    Note: To check additional mobile hotspot settings, from a device connected to the mobile hotspot Wi-Fi network, open a browser and go to http://attwifimanager/ and enter the password. The default password to access AT&T Wi-Fi Manager is "attadmin".  Link will only work if you are connected to the mobile hotspot Wi-Fi network.
    device 2923/1591211.jpg

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