Reset device
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Reset device

This article describes how to perform a factory reset.



  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
    device 2984/1544012.jpg
  2. To perform a soft reset, press and hold the Power and Volume Up keys on the device until the device reboots.
    Note: Continue to hold down the Power key as new windows appear on the device screen. Perform a soft reset if your device's screen is frozen, or is not functioning properly.
    device 2984/1544013.jpg
  3. To perform a master reset, drag down from the top of the screen with two fingers to reveal the quick settings menu.
    Note: Performing a device reset will wipe all personal data from the device and restore it to factory settings. This process cannot be reversed.
    device 2984/1544014.jpg
  4. Tap the Settings icon.
    device 2984/1544015.jpg
  5. Scroll to 'PERSONAL', then tap Backup & reset.
    device 2984/1544016.jpg
  6. Tap Reset phone.
    device 2984/1544017.jpg
  7. Tap OK.
    device 2984/1544018.jpg
  8. Tap OK.
    device 2984/1544019.jpg
  9. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 2984/1544020.jpg
  10. Press and hold the Volume down key, and then press and hold the Power/Lock key.
    device 2984/1544021.jpg
  11. Wait for the screen with the Android images to appear, and then release the Power/Lock and Volume Down keys.
    device 2984/1544022.jpg
  12. Press the Volume Down key, until "Factory reset" is highlighted.
    device 2984/1544023.jpg
  13. Press the Power/Lock key.
    device 2984/1544024.jpg

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