Reset device
Which device do you want help with?

Reset device

Learn how to perform a soft and factory reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. A Master Reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
    device 3202/1656676.jpg
  2. From the home screen, tap Apps.
    device 3202/1656663.jpg
  3. Swipe to, then tap Settings.
    device 3202/1656664.jpg
  4. Scroll to, then tap Backup and reset.
    device 3202/1656665.jpg
  5. Tap Factory data reset.
    device 3202/1656666.jpg
  6. Tap RESET DEVICE.
    device 3202/1656667.jpg
  7. Tap DELETE ALL to reset the device.
    device 3202/1656668.jpg
  8. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    device 3202/1656670.jpg
  9. With your device powered off, press and hold down the Power/Lock key, Home key, and Volume-up key until you see 'Recovery booting' at the top of the screen and the Galaxy Alpha logo.
    device 3202/1656669.jpg
  10. When the Android System Recovery screen appears, press the Volume-down key to scroll down until 'wipe data/factory reset' is highlighted.
    device 3202/1656671.jpg
  11. Press the Power/Lock key to select.
    device 3202/1656672.jpg
  12. Press the Volume-down key to scroll down until 'Yes -- delete all user data' is highlighted.
    device 3202/1656673.jpg
  13. Press the Power/Lock key to begin the reset process.
    device 3202/1656674.jpg
  14. When the Android System Recovery screen displays again, ensure that 'reboot system now' is highlighted, then press the Power/Lock key.
    device 3202/1656675.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!