Change or reset voicemail password
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Change or reset voicemail password

How to troubleshoot the voicemail feature.

  1. To change your voicemail password, you must know your current voicemail password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
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  2. From the home screen, tap Apps.
    Note: The Visual Voicemail app must be downloaded for this process to work.
    device 3204/1685922.jpg
  3. Swipe to, then tap Visual Voicemail.
    device 3204/1685923.jpg
  4. Tap the Menu key. Then tap Settings.
    device 3204/1685924.jpg
  5. Tap Change voicemail password.
    Note: Alternatively, to change the voicemail password by calling into the IVR service, from the home screen, tap 'Phone' > Tap the Voicemail icon, or press and hold the 1 icon on the keypad > Enter your current password (if prompted) > From the main voicemail menu, tap the 4 key > 2 key > 1 key > 1 key.
    device 3204/1685925.jpg
  6. Enter the current PIN, then tap Continue.
    device 3204/1685926.jpg
  7. Enter the desired new voicemail password, and then tap Continue.
    device 3204/1685927.jpg
  8. Re-enter the desired new voicemail password for confirmation, and then tap Finish.
    device 3204/1685928.jpg

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