App troubleshooting
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App troubleshooting

Use application manager and usage manager to improve your app and device performance.

  1. To clear the app cache, tap the Recent apps key.
    device 5012/9007014_01.jpg
  2. Tap the X icon.
    device 5012/9007014_02.jpg
  3. To stop an app via Usage Manager, from the recent apps screen, tap the Menu icon.
    device 5012/9007014_03.jpg
  4. Tap Running apps.
    device 5012/9007014_04.jpg
  5. Tap the Desired app.
    device 5012/9007014_05.jpg
  6. Tap Stop.
    device 5012/9007014_06.jpg
  7. Tap OK.
    device 5012/9007014_07.jpg
  8. To update an app, from the Home screen, tap the Play Store icon.
    device 5012/9007014_08.jpg
  9. Tap the Menu icon.
    device 5012/9007014_09.jpg
  10. Tap My apps.
    device 5012/9007014_10.jpg
  11. Tap the Desired app.
    device 5012/9007014_11.jpg
  12. Tap Update.
    device 5012/9007014_12.jpg
  13. Tap ACCEPT.
    device 5012/9007014_13.jpg
  14. To remove and reinstall an app, from the My Apps menu, tap the Desired app.
    device 5012/9007014_14.jpg
  15. Tap UNISTALL.
    device 5012/9007014_15.jpg
  16. Tap OK.
    device 5012/9007014_16.jpg
  17. To reinstall an app, tap INSTALL.
    device 5012/9007014_17.jpg
  18. Tap ACCEPT.
    device 5012/9007014_18.jpg

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