Change or Reset Voicemail Password
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Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

  1. From the home screen, select the Apps tray then scroll to and select the Visual Voicemail app.
    Note: To access Visual Voicemail, you must have already Set Up Voicemail.
    device 5177/9006190_01.jpg
  2. Select the Menu icon, then select Settings.
    device 5177/9006190_02.jpg
  3. Select Change Password. Follow the on-screen instructions.
    device 5177/9006190_03.jpg
  4. Enter the desired password, then enter the desired password again to confirmSelect CONTINUE.
    device 5177/9006190_04.jpg
  5. Alternately, you can change your voicemail password using the voicemail IVR. Press and hold the 1 key > 1 key > enter your existing password > 4 key > 2 key > 1 key > enter your new password.
    Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 5177/9006190_05.jpg

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