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Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: From the home screen, select the Phone app.

  2. From the Dial pad, enter the desired number then select the Video Call icon.
    Note: The Video Call icon displays in blue if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn blue until they set up HD Voice.
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: From the Phone app, select the Contacts tab, then select the desired contact. Select the Video call icon.
  4. SWITCH BETWEEN FRONT & REAR CAMERAS: Select Switch camera
  5. SWITCH TO VOICE CALL: Select Voice call.
  6. SWITCH TO VIDEO CALL: Select the Video Call icon.
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
  7. STOP SHARING IMAGE: Select My video.
  8. ADD A CALL: Select Add call. Enter the desired number, then select Video call icon.
    Note: You can add up to 5 people to the video call. The person talking is shown on screen at that time. Group video calling may not work for those using a different mobile operator.
  9. RESPOND TO AN INCOMING CALL: Swipe the Video call icon in any direction to accept a voice call. Swipe the Voice only icon in any direction to accept a voice call. Swipe the Decline icon in any direction to decline a call.
  10. TURN ON/OFF AT&T VIDEO CALL: From the Dialpad, select the Menu icon then select Call settings.
  11. Select Video Call, then select the Video Call switch to turn it on or off.
  12. Certain restrictions, requirements or limitations may apply for this feature/service. Visit AT&T Video Call for more details.


    Note: Wi-Fi: Once started, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice/data charges do not apply to Video Call over Wi-Fi. Incompatible services/Features: Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.

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