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Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: From the home screen, select the Phone app.

  2. From the Dial pad, enter the desired number then select the Video Call icon.
    Note: The Video Call icon displays in green if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green/blue until they set up HD Voice.
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: To make a Video Call to a person in your contacts, select the Contacts tab > desired contact > Video call icon.
  4. SWITCH BETWEEN FRONT AND REAR CAMERAS: Select Switch.
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
  5. ADD VIDEO CALL: Select the Add call icon, then dial the desired number.
    Note: You can add up to 5 people to the video call. The person talking is shown on screen at that time. Group video calling may not work for those using a different mobile operator. 
  6. SWITCH CALL TYPE: Select the Switch call type icon then select Voice Only to switch to a voice call. Select Hide Me to hide your video.
  7. RESPOND TO INCOMING VIDEO CALL: To accept a video call, select and drag the Call icon to the Video call icon. To accept a video call as a voice call, select and drag the Call icon to the Voice only icon. To reject a video call, select and drag the Call icon to the Decline icon. To reject a video call and send a message, select and drag the Call icon to the Decline with message icon.
  8. TURN ON/OFF VIDEO CALLING: From the Phone app, select the Menu icon > Settings > Video Call switch.
  9. AT&T Video Call: Not available in all areas. Usage/Charges: Each Video Call uses both voice and data (unless on Wi-Fi). The voice portion counts towards voice minutes & video portion counts as data usage under your existing wireless rate plan. Requirements: All parties to a Video Call must be AT&T postpaid wireless customers with Video Call-capable devices, be located within AT&T HD Voice coverage & have Video Call set up on their accounts. Device selection is limited at this time. Unless disabled, Video Call capability is displayed to other Video Call-capable customers.
    Note: Wi-Fi: Once started, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice/data charges do not apply to Video Call over Wi-Fi. Incompatible services/Features: Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. For more information, see the AT&T Video Call FAQs.

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