App Troubleshooting
Which device do you want help with?

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.


In this tutorial, you will learn how to:

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app


Clear app cache

1. Swipe down from the Notification bar, then select the  Settings icon.

2. Scroll to and select Apps. Select the desired app.

Image 1

3. Select Storage.

Image 2

4. Select Clear cache.

Image 3


Force stop an app

From the App info screen of the desired app, select Force stop.

Note: You will be prompted to select OK to confirm.

Image 4


Check for app updates

1. From the home screen, select the play store Play Store app.

2. Select the Account icon, then select Manage apps & device.

Image 5

2. Select Updates available.

Image 6

3. Select Update next to the desired app or select Update all to download all available app updates.

Image 7


Remove an app

From the desired app page in the Play Store, select Uninstall.

Note: You will be prompted to select Uninstall to confirm.

Image 8


Reinstall an app

From the desired app page in the Play Store, select Install.

Image 9

Did you get the help you needed?