Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. Video calling is not available for AT&T PREPAID phones. 

In this tutorial, you will learn how to:

• Make a video call
• Respond to an incoming video call
• Change call type
• Video call options
• Enable or disable video call

Make a video call

A video call can be made through the Dialpad in the phone Phone app or through the Contacts list in the contacts Contacts app. To make a video call through the Dialpad, enter the desired number, then select the Video Call icon.

Note: The Video Call icon appears in green if the person has the capability to receive a Video Call and is gray and crossed out if the person does not have the capability to receive a Video Call. 

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Respond to an incoming call

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ACCEPT VIDEO CALL: Select Video to accept a video call.

Note: Video call is not available if the one device does not support video call.

 DECLINE CALL: Select Decline to decline a video call.
 VOICE ONLY CALL: Select Voice.



Change call type

Switch between a HD Voice and Video call.

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SWITCH TO A VOICE CALL: While on a video call, select the Switch call icon.
SWITCH TO A VIDEO CALL: From a voice call, select the Video call icon

Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.



Video call options

Select the screen, then select the desired option:

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MUTE SOUND: Select the Mute sound icon.
MUTE MICROPHONE: Select the Mute microphone icon.
ENABLE/DISABLE YOUR CAMERA: Select the Hide camera icon.
SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch camera icon
ADD A VIDEO CALL: Select the Add call icon.
PAUSE A VIDEO CALL: Select the Pause icon.

Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time.


Enable or disable a video call

From the Phone app, select the menu Menu icon > Settings > CallsVideo Call switch.

Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.

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Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit AT&T Video Calling.

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