Device help
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ARTICLES
Learn how to access files downloaded from a web browser, email, and messages.
Learn how to browse the web, access or edit bookmarks, and access and manage browser tabs.
Learn how to download and manage items from the App Store and remove apps.
Start a flow to troubleshoot app issues.
Learn how to view, switch between, and close running applications.
ARTICLES
Learn how to use AT&T Mobile Transfer to move contacts, messages, music, and other data to your new device.
Learn how to check the amount of storage available on your device as well as remove unused apps.
Fix backup, sync, restore, or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Sync & transfer content (iCloud)
Discover how to set up iCloud to back up, sync and backup or transfer contacts, photos, music, apps, calendars, and more.
Sync & transfer content (iTunes)
Set up iTunes to sync, back up, or transfer your contacts, photos, music, apps, calendars, books, movies, ringtones, and more.
ARTICLES
Learn how to turn Airplane Mode on and off using Settings or the Control Center.
Get tips and tricks to extend your battery performance.
Get tips about charging your battery.
Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.
ARTICLES
Find out how to block or unblock calls from your device.
Learn how to place, receive, and reject a call.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Show or hide your caller ID when making calls.
Add another person to your call, merge calls, place someone on hold, and more.
Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.
Make or receive a video or audio call using Facetime.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
ARTICLES
Learn how to turn Airplane Mode on and off using Settings or the Control Center.
Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal strength and turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.
Connect to or remove a saved Wi-Fi network.
ARTICLES
Get tips on the best way to keep your device clean.
Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, Bluetooth, AirDrop, and AirPlay), apps (Flashlight, calculator, timer, and camera), and more.
Familiarize yourself with hardware features and software navigation of your device.
Set up your device for the first time or after having done a factory reset.
Learn how to locate the IMEI and serial number for your device.
Control your device by making specific movements with your hand.
Install and remove the SIM.
Copy and paste, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Learn how to change your wallpaper and enable still or perspective settings.
Turn your device on and off and lock it.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
ARTICLES
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Use iMessage to send and receive messages with other iMessage users.
Change text (SMS), picture (MMS), emergency, and AMBER alert settings
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), picture (MMS), or iMessages, add, save, and view received attachments and more.
Add your personal email accounts so you can read and send email on your device.
ARTICLES
Learn how to use AT&T Mobile Transfer to move contacts, messages, music, and other data to your new device.
Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.
Find IMEI, Phone & Serial Number
Learn how to locate the IMEI and serial number for your device.
Control your device by making specific movements with your hand.
Install and remove the SIM.
Learn & Customize the Home Screen
Learn how to change your wallpaper and enable still or perspective settings.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to access and adjust notification settings and turn notifications on or off.
Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.
Learn how to set up your voicemail inbox.
Change volume settings, ringtones, and notification alerts.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
ARTICLES
Keep track of how long you view screens and set limits using Screen Time.
Learn how to use the virtual assistant Siri to help you get things done on your iPhone.
Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the AT&T TV app on your phone.
Access the calendar on your device and learn how to manage events.
Watch, search, and record your favorite movies and shows—and turn your device into your remote control—with the DIRECTV app on your phone.
All of HBO together with new hits, classic favorites, plus new Max Originals.
Learn how to view and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services using myAT&T.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
ARTICLES
Learn how to access and store your photos and videos.
Advanced photo & video features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Transfer files wirelessly from one compatible device to another using AirDrop.
Manage camera and video settings, including timer, flash, filters, and camera modes.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Learn how to take a picture or video, switch between cameras, and more.
Learn how to take and access screenshots.
Transfer media files to or from your iPhone and a computer.
ARTICLES
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use Find My iPhone to find your device and take additional actions to elp you recover it and keep your data safe.
Reset or recover an Apple ID.
Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
ARTICLES
Turn on accessibility features for vision, physical and motor, and hearing as well as quick access to accessibility options.
Learn how to set the date, time, and time zone.
Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.
Learn how to access and adjust notification settings and turn notifications on or off.
Change volume settings, ringtones, and notification alerts.
ARTICLES
Learn how to check the amount of storage available on your device as well as remove unused apps.
Learn how to locate the IMEI and serial number for your device.
Start a flow to troubleshoot software update issues.
Learn how to perform a soft or factory reset of your device.
Learn how to update the software for the iPhone, iPad, and Apple Watch.
Determine your current device software version and check for updates.
Learn how to view data usage, enable data usage by app, and turn Wi-Fi Assist on or off.
ARTICLES
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Learn how to troubleshoot apps by stopping an app, checking for updates, and removing or reinstalling an app.
Fix contacts and photos issues
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Learn how to perform a soft or factory reset of your device.
ARTICLES
Check and share your voicemail messages.
Change or reset voicemail password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Learn how to set up your voicemail inbox.
Fix common service and device problems.