REACH OUT TO US
If you're having issues, contact Customer Care
Gather all the important details, like dates, employee names, specific amounts of disputed charges, or copies of bills. Then call one of these numbers, or talk to a customer service representative online.
- AT&T Mobility: 800.331.0500*
- AT&T PREPAIDSM: 800.901.9878*
- Internet, TV or landline: 800.288.2020
- Digital Life: 855.288.2727
NEED A LITTLE MORE HELP?
You can submit a Notice of Dispute
If we still haven’t found the answer you’re looking for, submit a Notice of Dispute to our legal department. Then an AT&T representative will be able to investigate further and give you a call within 60 days to work out a resolution.Submit Notice of Dispute
THERE’S ONE MORE OPTION
File an individual legal claim
If we’re unable to settle the Notice of Dispute in 60 days, you have the option of filing a small claims lawsuit or an arbitration demand with American Arbitration Association (AAA).Learn more
Frequently asked questions
- What is a Notice of Dispute?A Notice of Dispute is more than just calling customer care. It’s how you escalate your issue and tell the Legal Department the nature of your dispute and what you want AT&T to do for you (for example, refund a particular charge). The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim. A representative will call or email you to propose a resolution. If you don’t agree with it, either you or AT&T can begin arbitration. Find the Notice of Dispute form here.
- What is arbitration?Arbitration is an alternative to a lawsuit in court. It is a binding legal proceeding in which a neutral arbitrator decides whether the claimant (either you or AT&T) is entitled to what is in the demand, based on evidence from both sides. Arbitration is less formal than a lawsuit in court, but it can provide the same individualized relief that a court could award. Arbitrations of disputes with AT&T are administered by the American Arbitration Association. For more information, visit Resolve a Dispute with AT&T Via Arbitration.
- Will arbitration cost me anything?Probably not. For any non-frivolous claim that does not exceed $75,000, AT&T will pay all arbitration fees—no matter who wins. If your claim is for more than $75,000 (or if the arbitrator finds that it’s frivolous), your share of the costs of arbitration will be determined by the Consumer Arbitration Rules of the American Arbitration Association, which are available at adr.org.
- Can I skip the Notice of Dispute step before arbitration?No. Your agreement requires that you first submit a completed Notice of Dispute form to AT&T’s Legal Department and give it 60 days to work out a resolution. While you may have called customer care already, the Legal Department would like an opportunity to address your claim before you begin a proceeding. It’s important that you fill out the Notice of Dispute form completely so that we can consider your claim without delay.