Data usage support

Data usage support

Get info on high-speed data and your wireless plan.

High-speed data and your plan

Some of our wireless plans come with a set amount of data to share with other devices on your plan.

Other plans give you data that can only be used for a specific line or device.

Network demand and data use

If a lot of devices are using mobile data at once, it can put a strain our network. This is called network congestion, and we may have to slow your data speed to keep everyone connected. 

For unlimited plans, we may slow your speed when our network is busy, which can happen at any time or only after you use more than 22GB of data in a single bill period. For those plans, we’ll text you when you’ve used 16.5GB, or 75% of your 22GB. If that happens though, don’t worry because things will go back to normal when your next bill period starts.

Track your usage

Enter *3282# (*DATA#) on your phone or tablet.

Keep your monthly bill predictable.

Use Wi-Fi

Wi-Fi® doesn't count as mobile data use. Using hotspots on the go is a great way to save your plan data.

Manage your data use

Set up usage alerts, turn off data to specific apps, and more. Find out how