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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Find out how to return your AT&T equipment Learn how to send back equipment for your AT&T internet or Phone – Advanced service. * * * InternetInternetAT&T Phone – AdvancedAT&T Phone – Advanced Did you start a swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service, what you have to return may vary.  Check your email for what you’re required to send back and next steps. If you’re expecting an email but don’t see it, check your spam or junk folders. ### AT&T Internet & AT&T Fiber __What to return____What not to return__ - All-Fi Hub®: BGW320, BGW210 - Wi-Fi Extender: AirTies 4971, AirTies 4991 (if they're included as a part of your Extended Wi-Fi Service) - Power supply - Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network Terminals (ONTs) that may be found in closets, garages, attics, or outside your home - Equipment you own 3rd party (non-AT&T) extenders, HDMI cables, or Ethernet cables __FYI:__ Don’t remove or unplug wall-mounted equipment. ### AT&T Internet Air __What to return____What not to return__ - All-Fi Hub: CGW450, BGW530 - All-Fi Extender: AirTies 4971, AirTies 4981 - Power supply Equipment you own like extenders, HDMI cables, or Ethernet cables ### Fixed Wireless Internet __What to return____What not to return__ - Wi-Fi gateway - Power supply Antenna and accessories like the mount and pole ### Need help identifying your equipment? [Learn about AT&T internet equipment](https://www.att.com/support/article/u-verse-high-speed-internet/KM1011652/ "Link opens in same window") __Good to know:__ - To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. - If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Here is a general list of what you should send back and what you can keep. ### What you return - AP-A VAB-01 device - Power supply ### What not to return Phones or handsets you own * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I start the return process if I haven't already? Give us a call at __800.288.2020.__ We'll ask for your email or mailing address where we can let you know exactly what to return. How do I return my equipment at FedEx or UPS? It's fast and easy – no packing necessary. Just take your unboxed equipment and nine-digit account number to a company-owned [FedEx Office Pack and Ship](http://www.fedex.com/attreturns "Link opens in new window") or [The UPS Store](https://www.theupsstore.com/tools/find-a-store "Link opens in new window"). Don't know your account number? Look on your bill or learn how to [find it now](https://www.att.com/support/article/my-account/KM1022998/ "Link opens in same window"). - FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you. - You'll get a receipt confirming your return, and we'll also know your equipment is on its way. __Important:__ Make sure a store rep scans your equipment to prevent being charged a non-return fee (NRF). Don't drop your equipment in a drop box. How do I get a return kit? We only provide a Return Kits if you have a disability or if your service address is more than 10 miles from a [FedEx Office Pack and Ship](http://www.fedex.com/attreturns "Link opens in new window") or [The UPS Store](https://www.theupsstore.com/tools/find-a-store "Link opens in new window"). If we send you a return kit: 1. Pack up the equipment you're sending back to us. 2. Attach the prepaid shipping label to the return kit. Didn't get your return box? Other return concerns? [Contact us](http://www.att.com/contactus "Link opens in new window") How do I return devices for other AT&T services? Learn about returning equipment for: - Wireless - [Get info on how to return your wireless device](https://www.att.com/support/article/wireless/KM1045132/ "Link opens in same window") - DSL internet - [Find out how to return your DSL equipment](https://www.att.com/support/article/my-account/KM1009508/ "Link opens in same window") How do I dispose of equipment I don't have to return to AT&T? Go to [Sustainable Electronics Recycling International (SERI)](https://sustainableelectronics.org/find-an-r2-certified-facility/ "Link opens in new window") or [Earth911 Recycling Center Directory](http://search.earth911.com/ "Link opens in new window") to find a recycling site near you. * * * Last updated: February 17, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Did you get the help you needed? 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[Samsung Galaxy Z Fold7](https://www.att.com/buy/phones/samsung-galaxy-z-fold7.html) - [Samsung Galaxy Z Flip7](https://www.att.com/buy/phones/samsung-galaxy-z-flip7.html) Top phone & data plans - [Unlimited phone plans](https://www.att.com/plans/wireless/) - [International plans](https://www.att.com/international/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Upgrade](https://www.att.com/plans/phone-upgrade/) - [Tablet data plans](https://www.att.com/plans/tablet-ipad-data-plans/) - [Mobile hotspot plans](https://www.att.com/plans/tethering/) - [Next Up Anytime](https://www.att.com/plans/next-up-anytime/) Switch to AT&T - [Switch to AT&T](https://www.att.com/wireless/switch-and-save/) - [How to switch phone carriers](https://www.att.com/wireless/how-to-switch-phone-carrier/) - [Internet speed test](https://www.att.com/support/speedtest/) - [Bring your own device](https://www.att.com/wireless/byod/) - [Cell phone trade-in](https://tradein.att.com/) Featured deals - [AT&T Deals & Promotions](https://www.att.com/deals/) - 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