Haven't paid your full account balance by the due date? We may charge you a late fee and suspend your service.
You'll see this fee in the Account charges section of your online or paper bill. Learn about viewing your bill online
Can I get my late fees or data overage charges waived if I am impacted by COVID-19?
We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.
AT&T is keeping you connected 24/7. As part of this effort, we'll waive:
- Late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.
- Domestic postpaid wireless plan overage charges for data, talk, or text.
Have your user ID and password ready to submit a waiver request
Please allow one to two billing cycles to see your credit, if applicable.
This waiver applies to these fees or charges incurred from March 13, 2020 to May 13, 2020.
You’ll see the fees or charges on your bill, but we’ll give you a credit to cover them.