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Support options for people with disabilities

Learn how to get specialized customer service, like bills in Braille or large print, and find other accessibility options.


ArticleDETAILED INFO

How to get specialized customer support

Wireless phone support

Have a disability and wireless service with us? You can get specialized support through the National Center for Customers with Disabilities (NCCD). For example, you can get help receiving your bill in an accessible format like Braille or large print. You can also get answers to questions about:
  • Braille billing
  • The Directory Assistance Exemption Program
  • Text and data plans for people who are deaf, hard of hearing, or have a speech disability
  • Equipment and accessories
  • Features and services
  • Calling plans that fit your needs

You can call the NCCD from 10 a.m. to 10 p.m. ET, Monday through Friday, at 866.241.6568. Using a teletypewriter (TTY)? Call 866.241.6567.

Wireline phone and U-verse TV support

Have our wireline or U-verse TV® service and a disability? The Disability and Aging Center can help you get your bill in a format like Braille or large print. They can provide answers about your account. They can also help you find out if you can get a discount on local directory assistance (411) or local toll calls.

The Disability and Aging Center is available from 9 a.m. to 8:30 p.m. ET, Monday through Friday and from 8:00 a.m. to 5:15 p.m. ET on Saturday. You can make voice calls to the Disability and Aging Center at 800.772.3140. Or, make TTY calls to 800.651.5111.
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Additional info

Accessible traditional home phone equipment

See available home phones and accessories that may be just what you need for better communication.

TTY-compatible wireless phones

You can choose from several wireless phones that are teletypewriter (TTY) compatible. See our list of TTY-compatible wireless phones.

Real-time text (RTT)

Want another way to communicate besides TTY? Now RTT helps you talk to others using a combination of text and voice. Learn more about AT&T Real-time text (RTT).

Mobile accessibility for phones, tablets, wearables, smart TVs, and mobile apps

The Global Accessibility Reporting Initiative (GARI) is a multilingual online tool that can help you find accessible mobile devices and apps.

Explore GARI

Directory assistance

If a disability makes it hard for you to use a phone or access a phone directory, you may qualify for discounted local directory assistance (411). Learn about the Directory Assistance Exemption Program.
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