Learn about payment arrangements
Think you can’t pay by your due date? Learn how to schedule a payment arrangement to avoid service interruption.
Payment Arrangements FAQ
Learn about frequently asked questions regarding payment arrangements.
Payment Arrangements FAQ
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FREQUENTLY ASKED QUESTIONS
Set up a payment arrangement online
Review the payment calendar and select an available date to schedule your payment. If you don’t see any available payment dates to select past your due date, you aren’t eligible to schedule a payment arrangement.
Important payment arrangement info
FYI: Your payment history may affect the payment methods you can use. Keep in mind:
- When you make a payment arrangement, you commit to pay with the selected payment method on the chosen date.
- Payments start to process at 12 a.m. ET on the scheduled payment date.
- Payment arrangements, or payments scheduled to post after your original bill due date, can’t be changed or canceled.
- If you use AutoPay, be sure to pause it for the current month. AutoPay will resume the next bill period.
Potential fees
- Late fees apply if you pay your bill after the due date.
- We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
- You'll owe a reconnection fee if you don’t pay by the date you agreed to and we suspend your service.
Last updated: May 1, 2025