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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Learn who can manage accounts in an AT&T store The wireless account owner or a Retail Authorized User can manage the account at an AT&T store. * * * Only an account owner can add or remove a Retail Authorized User. A wireless account can have up to 10 Retail Authorized Users. - The __account owner__ is the person who is financially responsible for the wireless account. This person's name is on the bill. They can manage all parts of the account. - A __Retail Authorized User__ is someone at least 18 years old. They can go to an AT&T store to make certain account changes that the wireless account owner can also complete. Keep in mind they can’t make certain account changes, like assign account roles, add new lines of service, change plans, or transfer billing responsibility. To manage a wireless account in a store, the account owner or Retail Authorized User must: - Show a valid government-issued photo ID. This includes a driver's license, passport, or alien Registration Receipt Card with photo. - Provide the wireless security passcode, or other info. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I add a Retail Authorized User? You can have up to 10 Retail Authorized Users on your wireless account. Once you add them, you can't change them, but you can remove and re-add them. 1. Go to your [account profile](https://www.att.com/acctmgmt/deeplink?action=Profile&appInstall=N). Sign in, if asked. 2. Choose __Permissions__ and then select __Add authorized user.__ 3. Follow the prompts to add one or more authorized users. __Good to know:__ Before you can add an authorized user, your account must be 30 days old and have the first bill paid. How do I remove a Retail Authorized User? 1. Go to your [account profile](https://www.att.com/acctmgmt/deeplink?action=Profile&appInstall=N). Sign in, if asked. 2. Choose __Permissions.__ 3. Locate __In-store access__, then select the __trash can__ next to the name of the person you want to remove. 4. Select __Yes__ to confirm removal. * * * Last updated: March 30, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Did you get the help you needed? 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