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Learn about your security deposit refund

Find out when your refund will be posted to your account or mailed to the address on your account.


Requirements for deposit refunds

To be eligible for a security deposit refund, you must complete 12 months of active service with AT&T. During that time your account must stay current and paid in full. You can’t have any service suspensions for non-payment.

It can take up to 15 days to process and send your refund. We’ll mail any checks to the address you have on your account. 

FYI: Deposits don’t earn interest except in states where it’s required by law

Canceled accounts

If you cancel your account, we’ll apply your security deposit to any account balance you have. Final charges will be posted to your account, and any remaining credit balance will be refunded.

It will take about 60 days to process your refund after cancellation. Please allow an extra 5 to 7 business days for your refund check to arrive.

Other kinds of refunds

Looking for info on other types of refunds?

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Community forums

Have questions about your Bill & account service? Explore our community forums for answers.