Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Learn about account passcodes

Every account has a passcode. With wireless accounts, you can use it when you sign in as an extra layer of security. Forget your passcode? You can reset it.


About passcodes

A passcode is like a numerical PIN, and you use it for a specific account. It's usually four digits. You can use a passcode to add an extra layer of security to a wireless account.

You, or someone you authorize, may need your passcode when:
  • Calling AT&T Customer Care
  • Managing your account in some retail stores
  • Signing in, if you’ve chosen extra security (wireless accounts only)

Quick answer

What if I forgot my passcode?

How do I reset my account passcode?

How do I add extra security for my wireless account?

Can I turn off the passcode requirement?

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!

Community forums

Have questions about your Bill & account service? Explore our community forums for answers.