Why does AT&T have a data usage allowance for internet customers?
This program is designed to help keep internet service affordable for our broad base of customers given the rapidly increasing volume of data-rich internet traffic.What do you mean by data usage?
Usage includes all the data you receive (download) or send (upload). If you access the internet through your home network, wired or Wi-Fi, using any device (including smartphones), that will be included in your data usage.
This includes software updates, email notifications, and social media posts. Individual usage results may vary based on the applications you use and the content you access. For example, if your emails have large attachments, the usage for that application may exceed what we have estimated in the data calculator.
For DSL, in some cases, AT&T is unable to measure your data usage due to system limitations. In that case, you will be unable to determine your usage using the data tracker, and AT&T will not charge you for usage over your data allowance.What is a gigabyte?
A gigabyte measures the amount of data you send and receive over the network – not the amount of time spent connecting to the internet. A gigabyte (GB) is 1,073,741,824 bytes, 1,048,576 kilobytes, or 1024 megabytes.
Approximately 50,000 single-page emails without attachments, for example, would equal about 1GB. Watching an 80-minute movie in standard definition or about 20 minutes of a TV show or movie in high-definition each equals about 1GB.What are the data allowances?
AT&T internet service data allowances include the following:
I don’t know my current internet speed tier or plan name … how can I find out?
- 150 Gigabytes (GB) per month for customers with DSL service.1
- 250GB per month for customers with Fixed Wireless Internet service.
- 1 Terabyte (TB) per month for internet speed tiers up to and including 768 Kilobits per second (Kbps) through 300 Megabits per second (Mbps).
- Unlimited home internet data for customers with the internet 1000Mbps speed tier, combined bills for home internet and U-verse TV or DIRECTV as a benefit of bundling, or the $30 unlimited usage option. Learn more about unlimited home internet data.
Your internet speed tier and plan name can be found by signing into myAT&T from your computer or mobile device.
Will spending a lot of time on the internet make me go over my allowance?
- Go to your myAT&T account overview.
- Find and select one of the following to see your internet speed tier:
- My Internet
- My DSL Internet
The types of activities performed matter more than the time spent online. For example, so-called data-rich activities, such as streaming video, may use more data than sending emails.Help me understand more about what I can do within my allowance each month.
First, find your data allowance in the table below, then read down the column for details about how that number translates into monthly activities.
If I use Wi-Fi, does that count as usage?
|Usage comparisons for all data allowances/internet speed plans|
|Web browsing||10,000+ pages||10,000+ pages||10,000+ pages|
|Email||10,000+ emails||10,000+ emails||10,000+ emails|
|Social media||10,000+ image downloads/uploads||10,000+ image downloads/uploads||10,000+ image downloads/uploads|
|Music||1000+ MP3 song downloads||1000+ MP3 song downloads||1000+ MP3 song downloads|
|YouTube||1000+ standard videos||1000+ standard videos||1000+ standard videos|
|TV & movies||75 hours SD TV and 90 SD or 25 HD movies||75 hours SD TV and 100 SD or 35 HD movies||400 hours SD TV and 720 SD or 200 HD movies|
If you access your residential internet over your Wi-Fi home network using any type of device (including smartphones and some home automation equipment), that counts as AT&T internet data usage. However, if you access the internet via a public or commercial Wi-Fi hotspot, that access does not count as usage. Can anyone who doesn’t live in my home affect my bandwidth usage?
That depends. AT&T Wi-Fi gateways are secured. If you have some other gateway or router and have not secured it, someone nearby with a computer or other Wi-Fi enabled device could access your home network, use your high-speed internet, and increase your usage. Common encryption protocols, such as Wireless Encryption Protocol (WEP) or Wi-Fi Protected Access (WPA), can provide additional security. Learn how to secure your AT&T-provided devices. Others can check their manufacturer's support website for help in securing their Wi-Fi gateway.I have an AT&T MicroCell, which uses high-speed internet in my home to boost wireless voice and data signals. Will that wireless usage count against monthly usage allowance?
No, the wireless traffic from an AT&T MicroCell is not included in your AT&T Internet data usage allowance. To help ensure accurate billing, you should register your AT&T MicroCell account and residential AT&T Internet account at www.att.com/internet-usage-MicroCell
. If you have Fixed Wireless Internet or internet service with another provider, you do not need to register your account, and MicroCell usage will count against your monthly usage allowance.Will using wireless TV receivers count against my monthly usage allowance?
No – viewing standard video content through a wireless U-verse TV or DIRECTV receiver connecting to your Wi-Fi gateway won't count as data usage. Pay-per-view video, software updates, and DVR schedule data count as data usage.
Customers who subscribe to both services and pay for it on a single bill will receive unlimited home internet data. To combine bills at no additional cost, a customer should visit att.com/CombineMyBills
. (Unlimited internet data is not available to DSL or Fixed Wireless Internet customers). Will using AT&T applications count toward my data usage?
Yes, using some TV, mobile, tablet, and wearable applications may generate a small amount of usage. Following is a partial list of U-verse TV and AT&T applications that use the internet and will have an impact on usage when connected to your AT&T home network:
|U-verse TV and AT&T applications that use the internet|
|U-verse TV apps||iHeart Radio, U-verse Social, Food Network, Home Shopping Network, Interactive Workout, Karaoke TV app, Masters, Olympics, Santa Tracker, Stingray Music, Tumblebooks, TV Everywhere, U-verse Games, U-verse app for iOS, Android, or Amazon devices, Weather on Demand, What’s Trending.|
|U-verse TV mobile, tablet, and wearable app||U-verse app for iOS, Android or Amazon devices.|
|AT&T apps and facilities||myAT&T, Smart Home Manager, Digital Life, U-verse TV Poster Art.|
Will using DIRECTV count toward my data usage?
Some DIRECTV features will count towards your data usage. These include:
If I stream DIRECTV on my devices over my home Wi-Fi, will this count toward my data usage?
- Pay Per View
- 4K programming
If you stream DIRECTV on your mobile device over your home internet service Wi-Fi connection, usage will count towards your home internet monthly data usage. Will using DIRECTV NOW count towards my data usage?
DIRECTV NOW is an over-the-top streaming service. All streaming over your home internet, wired or Wi-Fi, will count towards your home internet monthly data usage.Will using SamKnows count toward my data usage?
If you are a participant in the SamKnows/FCC program, your usage levels may be impacted by the speed tests that are run.
Additionally, other speed test sites may impact your home data usage.