Learn who can manage accounts online at myAT&T

The account owner is the person who is financially responsible for an account. The account owner:

• Is named when the account is set up
• Has their name listed on the bill

You may have primary or secondary online access in myAT&T. Primary and secondary online users can do many of the same things, including:

• Access and manage the account online
• Change or upgrade plans and services
• Manage add-ons
• View and pay bills
• Transfer billing responsibility
• Update profile info (email, phone number, address)
• Add or remove retail authorized users (primary only)
• Add or remove secondary online access users (primary only)
• Transfer primary access to a secondary user (primary only)

 

Primary online access

This can belong to only one person or user ID at a time. The person with primary access:

• Is often the account owner, but that's not required
• Controls who else can manage the account online

 

Secondary online access

This can belong to multiple people or user IDs.

A person with secondary access can co-manage the account online in myAT&T. They can do most of the same things as the person with primary access.